esh_formmail_domainname esh_formmail_description Aware Customer Questionnaire 2007 esh_formmail_field_nums 60 esh_formmail_recipient anthony.townsend@nat.org.uk esh_formmail_subject Response to Customer Questionnaire 2007 esh_formmail_filename esh_formmail_redirect esh_formmail_return_msg Your effort is greatly appreciated and will help us to improve our service to you. esh_formmail_return_subject Thank you for completing the National AIDS Trust Questionnaire 2007 esh_formmail_mail_and_file esh_formmail_save_record_file CustQuestions2007.txt esh_formmail_charset esh_form_layout q1_1. Did you use the "you me us" materials q1_1_Did_you_use_the_you_me_us_materials Radio YES (please go to Question 1a) | NO (please go to Question 1b) | DON'T KNOW (please go to Question 2) q1_1a. If you answered YES to Question 1, why and how did you use the "you me us" materials in your activities q1_1a_If_you_answered_YES_to_Question_1_why_and_how_did_you_ CheckBox The message fitted our work | We adapted our work to fit the message | We used it around World AIDS Day only | We have continued using it after World AIDS Day | They were the only materials available to us | They were the best materials available to us | We like to support the National AIDS Trust | Other q1_1aa. If you chose 'Other' please specify q1_1aa_If_you_chose_Other_please_specify Text q1_1b. If you answered NO to Question 1, please indicate the relevant statement(s) for you / your organisation from this list q1_1b_If_you_answered_NO_to_Question_1_please_indicate_the_r CheckBox The message was not appropriate to our work | The concept did not reflect our work | We did not have the funds to purchase materials | We concentrated on World AIDS Day branded materials only | We did not like the "you me us" design | We did not like the "you me us" message | Other q1_1ba. If you chose 'Other' please specify q1_1ba_If_you_chose_Other_please_specify Text q1_2. Which of the following statements suit your requirements q1_2_Which_of_the_following_statements_suit_your_requirement Radio We like to use a totally new World AIDS Day design and materials each year | We like to continue to use a World AIDS Day design and materials over a number of years | We like to use the World AIDS Day message but we create our own materials using it | We like to create and use our own theme q1_2a. Please give your reasons why you like to create and use your own theme q1_2a_Please_give_your_reasons_why_you_like_to_create_and_us Text q2_1. you me us q2_1_you_me_us Radio YES (please go to Question 1a) | NO (please go to Question 2) q2_1a. If you answered YES to Question 1, were you satisfied with the design of the materials you purchased q2_1a_If_you_answered_YES_to_Question_1_were_you_satisfied_w Radio YES (please go to Question 1b) | NO (please go to Question 1b) q2_1b. Did the materials fit the purpose you required them for q2_1b_Did_the_materials_fit_the_purpose_you_required_them_fo Radio YES (please go to Question 2) | NO (please go to Question 2) q2_2. your choice... choose wisely... - resources for young people q2_2_your_choice_choose_wisely_-_resources_for_young_people Radio YES (please go to Question 2a) | NO (please go to Question 3) q2_2a. If you answered YES to Question 2, were you satisfied with the design of the materials you purchased q2_2a_If_you_answered_YES_to_Question_2_were_you_satisfied_w Radio YES (please go to Question 2b) | NO (please go to Question 2b) q2_2b. Did the materials fit the purpose you required them for q2_2b_Did_the_materials_fit_the_purpose_you_required_them_fo Radio YES (please go to Question 3) | NO (please go to Question 3) q2_3. Red Ribbon Materials q2_3_Red_Ribbon_Materials Radio YES (please go to Question 3a) | NO (please go to Question 4) q2_3a. If you answered YES to Question 3, were you satisfied with the design of the materials you purchased q2_3a_If_you_answered_YES_to_Question_3_were_you_satisfied_w Radio YES (please go to Question 3b) | NO (please go to Question 3b) q2_3b. Did the materials fit the purpose you required them for q2_3b_Did_the_materials_fit_the_purpose_you_required_them_fo Radio YES (please go to Question 4) | NO (please go to Question 4) q2_4. World AIDS Day Branded Materials q2_4_World_AIDS_Day_Branded_Materials Radio YES (please go to Question 4a) | NO (please go to Question 5) q2_4a. If you answered YES to Question 4, were you satisfied with the design of the materials you purchased q2_4a_If_you_answered_YES_to_Question_4_were_you_satisfied_w Radio YES (please go to Question 4b) | NO (please go to Question 4b) q2_4b. Did the materials fit the purpose you required them for q2_4b_Did_the_materials_fit_the_purpose_you_required_them_fo Radio YES (please go to Question 5) | NO (please go to Question 5) q2_5. Stigma & Discrimination q2_5_Stigma_&_Discrimination Radio YES (please go to Question 5a) | NO (please go to Question 6) q2_5a. If you answered YES to Question 5, were you satisfied with the design of the materials you purchased q2_5a_If_you_answered_YES_to_Question_5_were_you_satisfied_w Radio YES (please go to Question 5b) | NO (please go to Question 5b) q2_5b. Did the materials fit the purpose you required them for q2_5b_Did_the_materials_fit_the_purpose_you_required_them_fo Radio YES (please go to Question 6) | NO (please go to Question 6) q2_6. How did you use the materials you purchased q2_6_How_did_you_use_the_materials_you_purchased CheckBox Temporary display | Permanent display | Fundraising action/event | Awareness-raising action/event | Outreach activities in schools | Outreach activities in the community | Outreach activities in other areas (please specify) | Other (please specify) q2_6a. Outreach activities in other areas (specify) q2_6a_Outreach_activities_in_other_areas_(specify) Text q2_6b. Other (please specify) q2_6b_Other_(please_specify) Text q2_7a "your choice..." Postcards q2_7a_your_choice_Postcards Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q2_7b "your choice..." Information Cards q2_7b_your_choice_Information_Cards Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q2_7c "you me us" Condom Wallets q2_7c_you_me_us_Condom_Wallets Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q2_7d Display Red Ribbon q2_7d_Display_Red_Ribbon Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q2_7e Red Ribbon Baseball Cap q2_7e_Red_Ribbon_Baseball_Cap Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q2_7f Workplace Discrimination Posters (Face, P45, Office) q2_7f_Workplace_Discrimination_Posters_(Face_P45_Office) Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q2_7g "You Cannot Get HIV By..." Postcards q2_7g_You_Cannot_Get_HIV_By_Postcards Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q2_7h. Please make any further comments you have about the materials you purchased in the box below q2_7h_Please_make_any_further_comments_you_have_about_the_ma TextArea q2_8. We also made changes to the formats and quantities of some of our materials in 2006. Please indicate against any changed items below that were useful to you. q2_8_We_also_made_changes_to_the_formats_and_quantities_of_s CheckBox Folded Red Ribbons - now in packs of 200 | "you me us" posters - now available in A4 size | "you me us" posters - now double sided, with a different message each side | "you me us" posters - now available in smaller quantities | "you me us" leaflets - now available in smaller quantities | Separate branded banner for World AIDS Day | "your choice..." leaflets - now available in smaller quantities | "Know the Facts" leaflets - now available in smaller quantities q2_9. Are there items you would have found useful in your work but were not available from the National AIDS Trust q2_9_Are_there_items_you_would_have_found_useful_in_your_wor Radio YES (please go to Question 9a) | NO (please go to the next section) q2_9a. If you answered YES to Question 8 please state what items you would find useful here q2_9a_If_you_answered_YES_to_Question_8_please_state_what_it TextArea q3_1. How would you rate the usability of the 2006/07 Catalogue q3_1_How_would_you_rate_the_usability_of_the_2006_07_Catalog Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q3_2. How well were the messages promoted by the materials conveyed in the Catalogue q3_2_How_well_were_the_messages_promoted_by_the_materials_co Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q3_3. How did you place your order q3_3_How_did_you_place_your_order CheckBox Order Form from Catalogue | Email | Purchase Order | Online through Web Shop | Other (please specify) q3_3a. Other (please specify) q3_3a_Other_(please_specify) Text q3_4. How would you rate the ordering process, including the usability of the order form, understanding of delivery charging and speed of delivery q3_4_How_would_you_rate_the_ordering_process_including_the_u Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q3_4a. Please provide the reasons for your rating q3_4a_Please_provide_the_reasons_for_your_rating TextArea q3_5. Did you make use of the email order confirmation facility q3_5_Did_you_make_use_of_the_email_order_confirmation_facili Radio YES (go to Question 5a) | NO (go to Question 6) q3_5a. If you answered YES to Question 5, was the email order confirmation service useful to you q3_5a_If_you_answered_YES_to_Question_5_was_the_email_order_ Radio YES | NO q3_6. What adjustments can we make to simplify the ordering process for you? Please specify in the box below q3_6_What_adjustments_can_we_make_to_simplify_the_ordering_p TextArea q4_1. When do you use HIV related materials q4_1_When_do_you_use_HIV_related_materials CheckBox Around World AIDS Day only | Throughout the year | Another specific time of year (please specify when) q4_1a. Please specify when if another time of year q4_1a_Please_specify_when_if_another_time_of_year TextArea q4_2. Did you receive our Sale Brochure q4_2_Did_you_receive_our_Sale_Brochure Radio YES (please go to Question 2a) | NO (please go to Question 2b) q4_2a. If you answered YES to Question 2, would it have been helpful to receive the Sale Brochure earlier in the year q4_2a_If_you_answered_YES_to_Question_2_would_it_have_been_h Radio YES - earlier in the year would be helpful to me | NO - the beginning of March is a good time for me q4_2b. If you would like to receive our Sales Brochure in future please indicate here, and include your full contact details at the end of the questionnaire. q4_2b_If_you_would_like_to_receive_our_Sales_Brochure_in_fut Radio YES q4_3. How would you rate the service you receive when making purchases from the National AIDS Trust q4_3_How_would_you_rate_the_service_you_receive_when_making_ Radio AWFUL | POOR | ADEQUATE | GOOD | EXCELLENT q4_4. If you have any further comments you would like to make about any aspect of the National AIDS Trust, our mail order materials, or the service we provide, please use this space q4_4_If_you_have_any_further_comments_you_would_like_to_make TextArea Name Name Text Required Job Title Job_Title Text Organisation Organisation Text Address Address TextArea Email Email Sender's email Required Telephone number Telephone_number Text If you are happy to be contacted directly to help the National AIDS Trust in its research please indicate here If_you_are_happy_to_be_contacted_directly_to_help_the_Nation Radio YES